High End Infrastructure
At HPM, we have applied a leading-edge Information technology infrastructure, featured with futuristic scalability. Our IT infrastructure comprises of ultra fast servers, advance networking equipment, software and state of the art SAP-HANA. Our tech savvy staff further complements the efficiency and accuracy of our IT Infrastructure.
HPM is equipped with high end security firewalls that safeguard each and every bit of information. Our servers bear security measures that prevents any unauthorized access. Any physical approach to the servers are strictly prohibited. With the implementation of security firewalls, one has to undergo relevant security measures to connect to our servers. The firewalls are constantly monitored for any unauthorized access internally or externally. We have implemented IDP and IPS that help us to mitigate chances of any information breach.
At HPM IT department, we regard our users as our customers, hence we are committed to provide best services with minimal time. We have dedicated Helpdesk Services website that cater need for any support required by our users. The SLA are aligned with support and timely resolution of query/issue is maintained. Each user is informed about its ticket and SLA provided. The tickets are regularly reviewed for the solution provided. An escalated authority is always present and reviews the quality of support provided.
We have implemented an SMS server that sends messages of account details to the respective stakeholder’s registered mobile devices. Moreover, to ensure seamless connectivity, the updated Network facilities control the complete system and support operations 24 X 7.
Continuous real time support is provided for Hardware, Network Administration, Software Services and System Administration. The support network caters to Corporate Offices, Regional Offices, Production Plants Sales Offices and Warehouses. We have collaborated with highly professional colocation partners that provide 24x7 uptime services.
Reviews and Upscaling
Our IT infrastructure capabilities are reviewed and up-scaled on a constant basis to ensure that they meet the changing and evolving requirements of our operational processes. Mandatory IT assessment schedules are followed to ensure that the IT infrastructure is always up-to date and meets the organizations requirements.